Effective Date: February 2nd 2025
Our website address is: https://chawleen.com.
ChawLeen is a food delivery platform that connects customers with restaurants and food vendors for convenient online ordering and delivery services.
When you register on ChawLeen, we collect your name, email address, phone number, and delivery address to facilitate orders and improve user experience.
We collect order history, billing details, and payment methods (via third-party processors). This helps us process your orders and maintain service quality. Note: We do not store full payment card details on our servers.
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string (hash) from your email may be shared with the Gravatar service to determine if you’re using it. Gravatar’s privacy policy: https://automattic.com/privacy/.
Once approved, your profile picture becomes visible to the public with your comment.
If you upload images to the site (e.g., restaurant images, review photos), avoid including embedded location data (EXIF GPS), as visitors can download and extract this information.
We use cookies for several purposes:
Comment Cookies: If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These last for one year.
Login Cookies: Temporary cookies are set on the login page to check browser compatibility. Additional cookies store your login and display preferences.
Content Management Cookies: If you edit or publish an article, a cookie is stored with the post ID. It contains no personal data and expires after one day.
Articles on our site may include embedded content (videos, images, articles). Embedded content from third-party sites behaves as if the user visited that external site. These sites may collect data, use cookies, and monitor your interactions if you’re logged in to their platform.
We use tools such as Google Analytics to understand how users interact with our platform. These tools collect information such as your device type, location, pages visited, and session duration. This data helps us optimize performance and user experience.
Service Providers: Third-party vendors (e.g., payment processors, delivery partners) may receive limited access to your data as necessary to provide their services.
Legal Compliance: We may share personal information if required by law or to protect our legal rights.
Password Reset: If you request a password reset, your IP address is included in the reset email for verification purposes.
Comments: Retained indefinitely to auto-approve future contributions.
User Accounts: Personal data in user profiles is stored as long as your account is active. Users can view, edit, or delete their data (except usernames).
Order History: Retained for record-keeping, legal, and tax purposes.
If you have an account with us or have left comments, you can:
Request a copy of your personal data.
Request deletion of your data (excluding any data we must retain for legal, administrative, or security reasons).
Contact us at [privacy@chawleen.com] to exercise these rights.
Visitor comments may be checked via automated spam detection services. Data may also be stored or processed using cloud services hosted in other countries. We ensure such providers adhere to strong privacy protections.
We implement industry-standard encryption and access control to protect your data. However, no digital transmission or storage method is 100% secure, and we cannot guarantee absolute data security.
ChawLeen may link to external platforms (e.g., social media, partner restaurants). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before interacting with their services.
ChawLeen is not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected such data, please contact us for removal.
We may update this Privacy Policy periodically. We will notify users of significant changes via email or site notice. Continued use of the site after changes constitutes acceptance.
For questions or concerns regarding this Privacy Policy, contact us at:
ChawLeen Privacy Office
Email: privacy@chawleen.com
Website: https://chawleen.com
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